FAQs

Choosing to implement a management system will benefit your business strategically regardless of type e.g. quality, safety, environment. A well-implemented and run management System can offer the tools and guidelines to assist businesses in cost savings by making your business more efficient and streamlined. Making sure that all employees are aware of how they contribute to your business operation that they are responsible for and therefore increasing productivity and safety measures. A Management System will give existing and prospective customers confidence in your product and/or service therefore providing access to new markets and increasing sales opportunities. Customers can be confident that any product and/or service are safe, reliable and of the quality they expect.

A Quality Management System (QMS) is a set of documents and records, written and implemented throughout your business reflecting your business practices and operations which demonstrates your compliance with the International Standard for Quality ISO 9001:2015.

A Safety Management System (SMS) focuses on identifying hazards and risks in the workplace and to improve safety performance. This is achieved by identifying hazards and risks, determining and implementing controls, maintaining communication and adhering to a safety policy which demonstrates your compliance with the Australian Safety Standard for Safety AS/NZS 4801:2001 and the International Standard for Safety 18001:2007.

An Environmental Management System (EMS) focuses on environmental aspects and impacts, your company’s objectives and environmental targets, non-conformance, corrective and preventive action, maintaining communication and adhering to environmental policy which demonstrates your compliance with the International Standard for Environment ISO 14001:2015.

An Integrated Management System (IMS) is a Quality, Safety and Environmental System combined to work as one system.

This is a question we are often asked. The cost of implementing a Management System will depend on the following:

  • Size and complexity of the organisation
  • Number of sites and locations
  • Number of different processes
  • Existing documentation

In most cases we will visit your business, at no cost to you, and provide a fixed quotation.

After our quotation has been accepted we will arrange a visit plan to gather data and prepare documentation. Discussions are held with key staff regarding existing documents, processes and procedures. An audit of the completed system to ensure it meets the requirements of the chosen Standard is carried out. Training of your key staff is conducted at the beginning of the process; following on with training of all staff during the process to ensure that all personnel are competent to undertake their role in maintaining the Management System. We will help you throughout the process to ensure your system is ready for Certification by your chosen certification body.

The CEO is responsible for the Management System and for delegating responsibilities to maintain the System. Generally, a System Representative is appointed to maintain and carry out continual improvement of the System. This can be an existing employee or a new employee with management System credentials.

ISO stands for International Organisation for Standardisation and is an independent, non-governmental membership organisation and the world’s largest developer of voluntary International Standards. ISO has over 19,500 standards reaching almost all aspects of daily life. Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by implementing procedures and processes.

The acronym AS/NZS stands for Australian Standard/New Zealand Standard and it references the fact that the particular Standard it precedes applies to Australia and New Zealand. For example, we have an International Standard for Safety, the ISO 18001:2007, and we also have a Safety Standard developed and used throughout Australia and New Zealand, the 4801:2001.

Certification can be a useful tool to add credibility, by demonstrating that your product and/or service meet the expectations of your customers. For some industries, certification is a legal or contractual requirement. Once you become certified, you can let existing customers and prospective customers know of your company’s achievement by displaying an “ISO 9001:2015 Certified” logo (for example) which will be issued to you by the certification body.

A Management System once built requires time to mature. There is no fixed time and the length of the process depends upon the organisation. Every implementation is different, however to give an estimate, it can take as little as two months or as long as 18 months for larger companies.

JAS-ANZ is a Government appointed accreditation body for Australia and New Zealand and is responsible for providing accreditation to assessment bodies. These appointed bodies certify your organisation against your chosen Standard E.g. Quality ISO 9001:2015.

A registered certification body, totally of your choosing, will carry out certification of your management System. In our experience, the cost of certification varies between certification bodies although all bodies are required to perform the same service. You will need to contact a certification body directly to obtain this information.